(Aligned with the NDIS Pricing Arrangements and Price Limits 2025–26)
At Kids Blossom Occupational Therapy (Australian Business Number 16 355 701 882), (“we”, “our” or “us”), we:
If you book an appointment with us and do not turn up—or if you contact us to cancel an appointment with less than two clear business days’ notice—we lose time spent preparing for your appointment, income, and the ability to help another client in your appointment time.
We understand that unexpected circumstances can arise, such as illness, transport difficulties, or urgent family matters. However, repeated late cancellations or non-attendance can impact service availability, continuity of care, and our capacity to provide timely services to other clients. For this reason, we apply the cancellation policy outlined below in a fair and consistent manner.
Agreement
As noted in our Service Agreement, booking a face-to-face or telehealth service, support, assessment, therapy session, intervention session, coaching, consultation, training, intensive, workshop, seminar, or other appointment with us (collectively, an "Appointment") creates a legally binding contract—the “Agreement”—between you and us. The parties to this Agreement are:
By making the booking on behalf of yourself or another adult or a child under your care, you confirm that you are authorised to agree to these terms and conditions.
We provide our services and supports to you subject to this Agreement. You should read it carefully before making a booking for an Appointment. We may change the terms and conditions of this Agreement, but the latest version will always appear on our website at www.kidsblossomot.com, and you can also ask any of our workers for a copy at no cost. If you continue to use our services after changes have been made, you will be considered to have accepted the changes.
Appointment Bookings
When you first book with us—by email, phone, and/or face-to-face meeting—the booking will not be confirmed until we send you an Appointment confirmation email, even if you have transferred money to us. We reserve the right to refuse a booking for any lawful reason.
Usually, we will email your initial Appointment confirmation (to the email address you provided when you first contacted us) within 48 hours of booking. If you have not received your confirmation within 48 hours, please check your spam or junk email folder or filter, and if it is not there, contact us. It is your responsibility to ensure that your email is set up to receive confirmations, and we cannot accept liability for any consequences if you do not.
The fees and other charges for the initial Appointment and subsequent Appointments are set out in your Appointment confirmation email and must be paid in full, and in the currency stated, by debit and/or credit card or bank transfer within seven days of the relevant Appointment.
Cancellations, Changes to Bookings, and Failures to Attend
Consistent with common practice and the NDIS Pricing Arrangements and Price Limits 2025–26, we can accept cancellations up to two clear business days before an Appointment.
You must notify us by email at kylie@kidsblossomot.com, by telephone, or by SMS if you cannot attend an Appointment, and we must receive your notification. Our current contact details are set out on our website www.kidsblossomot.com.
Short Notice Cancellations and Non-Attendance
If you fail to attend, cancel, or request to reschedule an Appointment with less than two clear business days’ notice, we may charge up to 100% of the Appointment fee in circumstances where:
This is permitted under the NDIS Pricing Arrangements and Price Limits 2025–26.
If you have already paid part or all of the Appointment fee, no refund will be issued except at our discretion in exceptional circumstances (for example, sudden hospitalisation or significant unforeseen events). We reserve the right to consider individual circumstances on a case-by-case basis and may waive or reduce cancellation fees at our discretion.
Where applicable, short notice cancellation fees may be claimed through the NDIS in accordance with the participant’s funding management arrangements and the NDIS Pricing Arrangements and Price Limits 2025–26.
Repeated late cancellations or non-attendance may result in review of ongoing service provision. Where continued service delivery is no longer viable, we reserve the right to discontinue services following reasonable notice.
Provider-Initiated Cancellations
If we need to cancel an Appointment for any reason, we may do so at any time before the Appointment is scheduled to begin. We do not expect this to happen except in exceptional circumstances. We will refund any fees you have paid for the Appointment or offer alternative dates, but we are not liable for any other expenses you may have incurred. We will try to notify you of cancellations but cannot guarantee notice, especially at short notice (e.g., if a worker is ill).
Attendance and Expected Conduct
Please arrive on time for each Appointment. For the benefit of other clients, we will not admit you to your Appointment later than 15 minutes after the scheduled time. You will remain liable for the Appointment fee, and no refund will be issued.
We reserve the right to refuse admission or ask you and/or any person under your care to leave our premises if they are behaving disruptively, in violation of our lease, or in a way likely to cause damage, nuisance, offence, or injury. You will remain liable for the Appointment fee, and no refund will be issued.
By entering into this Agreement, you agree to ensure that you and all people under your care comply with all health, safety, and other rules and regulations applicable to our premises, including infection control and safety requests. You also agree not to bring illegal or hazardous items onto our premises.
Limitations of Liability
Nothing in this Agreement excludes or limits our liability where such limitation is not permitted by law. Subject to this:
General
Privacy: We comply with all applicable privacy legislation. Please see our Privacy Policy.
Intellectual Property: All materials provided by us or our workers remain our property. You may copy materials for personal use only; no other use is authorised.
Force Majeure: We are not liable for breaches of this Agreement caused by circumstances beyond our reasonable control, including:
Rights of Third Parties: Persons not party to this Agreement have no rights to enforce any terms.
Assignment: You may not transfer or assign your interest in this Agreement without our written consent.
Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
No waiver: Failure to enforce any provision does not waive our rights.
Variation: This Agreement may only be varied in writing.
Jurisdiction: This Agreement is governed by the laws of Queensland, and both parties submit to the non-exclusive jurisdiction of Queensland courts.
Last update: 28/12/2025
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